Flag and National Emblem:
ISO Code: AU
Capital City: Canberra
Area: 7,617,930 km2
Currency: Australian dollar (AUD)
International Dialling Code: +61
tel: +61 131406
Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.
Service Areas and Zip Codes
3 days ex LHR
3-4 days ex LHR
Should you have requirements for any kind of specials or timed delivery options please contact customer services via email at firstname.lastname@example.org or by calling +44 (0)1753 210700.
Please note whilst we endeavour to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.
Customs & Clearance Information at destination
All NDOX shipments are subject to formal clearance.
All shipments going to Australia must have a full and correct description of goods. Failing to put full description will result in penalties enforced by Australian customs which in turn will be passed to the shippers.
For example; goods , samples , household goods is not sufficient, a full and proper description of items is needed.
All shipments containing foodstuffs must contain an accurate description of the food contained. Vague and ambiguous descriptions such as “snacks” or “food” are not acceptable by Australian customs and failure to comply will result in regulatory (quarantine) delays and associated costs. Foodstuffs not commercially manufactured, commercially labelled or commercially packaged will be seized by quarantine so do not bother sending them!
Herbal or nutritional supplements MUST contain the full name(s) of the product(s) and contain an ingredients listing on the commercial invoice or will not receive clearance.
For any shipments which require a formal entry, the AU government charges an electronic customs entry fee of USD 42.00. This is charged back to the consignee at cost.
All invoices MUST have consignee’s TAX ID or the shipment will NOT be processed for clearance and will be automatically returned to origin any penalties and all charges relating to the return will be invoiced back to your company.
Values declared on the AWB and Invoice must be a realistic market value.
Commercial invoices must be on company letterhead and hand written invoices will not be accepted.
Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.
Shipments containing wood packing material must be heat treated or fumigated with methyl bromide in accordance with ISPM #15 guidelines.
FREE DOMICILE (DDP) service is available. If you require a DDP this must be requested before the export on the shipment.
Personal effects clearance delay up to 48hrs as payment of duty/GST admin fee (AU$150) is payable prior to clearance.