ISO Code: BR
Capital City: São Paulo
Area: 8,514,877 km2
Currency: Real (BRL)
International Dialling Code: +55
DHL Express (Brazil) Ltda
Av. Santa Marina, 1660/1666-Lapa
Sao Paulo 05036-001
tel: +55 11 3618 3200 / 3611 2994
Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.
Service Areas and Zip Codes
2-3 days ex LHR
Rio de Janeiro
2-4 days ex LHR
Should you have requirements for any kind of specials or timed delivery options please contactcustomer services via email at firstname.lastname@example.org or by calling +44 (0)1753 210700.
Please note whilst we endeavour to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.
Customs & Clearance Information at destination
Any shipments which require formal import must have AWB and invoices clearly stating “Formal Import” in the description of Contents field, otherwise it may not be properly cleared.
All invoices MUST have consignee’s TAX ID or the shipment will NOT be processed for clearance and will be automatically returned to origin any penalties and all charges relating to the return will be invoiced back to your company.
Values declared on the AWB and Invoice must be a realistic market value.
Commercial invoices must be on company letterhead and hand written invoices will not be accepted.
Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.
No commercial invoices designated to “Agencia Central dos Correios Municipal” – No Shipments to Postal Office.
Commercial invoice designated to an individual person must contain his/hers personal information only.
FREE DOMICILE (DDP) service is available. If you require a DDP this must be requested before the export on the shipment otherwise the shipment will be automatically returned back to the UK for re-export with the correct clearance instructions. There will be additional charges for the return of the shipment back to the UK.
Personal effects must be cleared by the actual consignee our agent can assist with the clearance if the consignee is willing to pay duties & taxes based on the value stipulated by customs after inspection.
Shipments cannot be ‘samples/gifts’ and will be returned without any notice. Creams/Cosmetics can be exported as long there is a full description such as ’50 ml Rose hand and cuticle nail cream’ MSDS must be filled out and declared as non-dangerous
ANVISA is an obligatory process for chemical, drugs, foodstuff, medical, dental supplies and any other perishable product; other items may also be considered under this category by the Brazilian Customs Authority. This is regardless of of weight, volume or declared value of the contents in any items come under ANVISA ruling.
ANVISA Process must be completed by the consignee, due to local restrictions our agent can not provide this service on behalf of the consignee.
Consignee needs to fill out an ANVISA form which is located on a government website, pay an inspection fee, the application and the payment for the inspection can be completed through the internet at the time of filling the ANVISA form.
The Brazilian Customs Authority may need to be provided with additional paperwork to process the inspection this will be indicated to the consignee at the time of filling out the form. The inspection fee paid by the consignee is also not fixed, and due to the procedure itself the consignee is the only one who will know the amount. Once all the paperwork has been completed and the fee is paid, consignee must return all paperwork back to our agent to complete the clearance process.
If consignee uses the services of a broker other than our agent appointed brokers and decides to complete the clearance with their own broker than we will not be able to to advise additional information of the status of the clearance.