Vertical triband (red, white, red) with a red maple leaf in the centre       


ISO Code: CA

Capital City: Ottawa

Area: 9,984,670 km2

Population: 35,812,666

Currency: Canadian dollar ($) (CAD)

International Dialling Code: +1

Agent Information

DHL Express


tel: +1 905 673 1345


Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.

Service Areas and Zip Codes

2-3 days ex LHR




2-4 days ex LHR 

Canada AOD

Should you have requirements for any kind of specials or timed delivery options please contact customer services via email at or by calling +44 (0)1753 210700.

Please note whilst we endeavour to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.

Customs & Clearance Information at destination

All NDOX shipments are subject to formal clearance.

Values declared on the AWB and Invoice must be a realistic market value.

Commercial invoices must be on company letterhead and hand written invoices will not be accepted.

Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.

Unsolicited gifts valued under CAD$60.00 must state “GIFT” on the AWB and invoice and individual’s name must appear as the consignee.

Shipments containing wood packing material must be heat treated or fumigated with methyl bromide in accordance with ISPM#15 guidelines.

FREE DOMICILE (DDP) service is available however our agent will require a signed Canadian Power of Attorney authorization from the Consignee for the shipment to be cleared.. If you require a DDP this must be requested before the export on the shipment otherwise the shipment will be automatically returned back to the UK for re-export with the correct clearance instructions. There will be additional charges for the return of the shipment back to the UK.

Personal effects must be cleared by the actual consignee our agent can assist with the clearance if the consignee is willing to pay duties & taxes based on the value stipulated by customs after inspection.

Prohibited Items

>click here for detailed list


>click here for monthly worldwide holiday list