ISO Code: CL

Capital City: Santiago

Area: 756,096 km2

Population: 18,024,269

Currency: Peso (CLP)

International Dialling Code: +56

Agent Information

DHL Express


tel: +56 800 800 345



Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.

Service Areas and Zip Codes

2-3 day ex LHR

Santiago City

2-4 days ex LHR 

Chile AOD

Should you have requirements for any kind of specials or timed delivery options please contact customer services via email at or by calling +44 (0)1753 210700.

Please note whilst we endeavor to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.

Customs & Clearance Information at destination

Any shipments which require formal import must have AWB and invoices clearly stating “Formal Import” in the description of Contents field, otherwise it may not be properly cleared.

All invoices and AWB MUST have consignee’s TAX ID or the shipment will NOT be processed for clearance and will be automatically returned to origin any penalties and all charges relating to the return will be invoiced back to your company.

Values declared on the AWB and Invoice must be a realistic market value.

Commercial invoices must be on company letterhead and hand written invoices will not be accepted. Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.

FREE DOMICILE (DDP) service is available. If you require a DPP this must be requested before the export on the shipment.

Personal effects must be cleared by the actual consignee our agent can assist with the clearance if the consignee is willing to pay duties & taxes based on the value stipulated by customs after inspection. Cosmetics: cannot be ‘samples/gifts’ and will be returned without any notice. Creams/Cosmetics can be exported as long there is a full description such as ’50 ml Rose hand and cuticle nail cream’ MSDS must be filled out and declared as non-dangerous. Also cosmetics need national health requirement (SNS) must be filled out before release. Clearance can be 2-4 days delay if paper work is not complete.

Any shipments over $1000 will need formal entry and it will need a broker intervention.

Prohibited Items

>click here for detailed list


>click here for monthly worldwide holiday list