ISO Code: EC
Capital City: Quito
Area: 283,560 km2
Currency: United States Dollar (USD)
International Dialling Code: +593
DHL Express (Ecuador) S.A.
Av. Eloy Alfaro Lote 113A
tel: + (593-2) 397-5000
Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.
Service Areas and Zip Codes
Click on the name of the city below for a complete list of towns and zip codes for each city.
2-3 day ex LHR
2-4 days ex LHR
Should you have requirements for any kind of specials or timed delivery options please contact customer services via email at firstname.lastname@example.org or by calling +44 (0)1753 210700.
Please note whilst we endeavor to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.
Customs & Clearance Information at destination
DOX with false declaration about the non-commercial use, will be subject of penalties, possible lawsuit by the Government and possible seizure of the imported goods. Shipments containing TV sports or radio advertising, photography for printing publicity or any other audiovisual material with commercial purpose are forbidden.
Any shipments which require formal import must have AWB and invoices clearly stating “Formal Import” in the description of Contents field, otherwise it may not receive customs clearance.
All invoices MUST have consignee’s TAX ID or the shipment will NOT be processed for clearance and will be automatically returned to origin any penalties and all charges relating to the return will be invoiced back to your company.
Non-Documents Shipments (NDOX): with mistaken contents description, declared value, qty, weight or consignee name or without importer ID information will be subject to a USD159 fine per incident, resulting in 2-3 days delays to correct info, possible lawsuit by the Government and possible seize of imported goods.
All shpts for companies must be consigned using the legal/registered commercial name in Ecuador.
If consigned to a particular person, consignee’s legal name required with TAX ID or personal ID
All NDOX must have original paperwork, this includes AWB, commercial invoice and any additional support docs required.
Commercial Invoices must include Shipper’s Logo, C/I Number, date of issue, full shippers & consignee’s information (name, address), MFG country & brand, full description of prods per item and or harmonized codes, contents, qty, FOB value, weight and model.
Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.
PRO-FORMAS INVOICE ARE NOT ACCEPTABLE. Non compliant shipments or with inaccurate info will be subject to delays, 100% inspections & possible penalties/fines.
All personal/non-commercial shipments (for personal use only) with declared FOB values up to USD400 & 4kgs are considered duty free, however will pay brokerage & storage fees.
Values declared on the AWB and Invoice must be a realistic market value.
FREE DOMICILE (DDP) service is available. If you require a DPP this must be requested before the export on the shipment otherwise the shipment will be automatically returned back to the UK for re-export with the correct clearance instructions. There will be additional charges for the return of the shipment back to the UK.
Shipments cannot be ‘samples/gifts’ and will be returned without any notice. Creams/Cosmetics can be exported as long there is a full description such as ’50 ml Rose hand and cuticle nail cream’ MSDS must be filled out and declared as non-dangerous.