ISO Code: ZM
Capital City: Lusaka
Currency: Zambian Kwacha (ZMW)
International Dialling Code: +260
tel: +260 211 376 400
Please note that you will need a DHL tracking number for your shipment which can be obtained by contacting our customer services.
Service Areas and Zip Codes
Click on the name of the city below for a complete list of towns and zip codes for each city.
2-3 days ex LHR
2-4 days ex LHR
Should you have requirements for any kind of specials or timed delivery options please contact customer services via email at firstname.lastname@example.org or by calling +44 (0)1753 210700.
Please note whilst we endeavour to ensure all information is correct, Viva Xpress Logistics (UK) Limited cannot be held responsible for any errors on zone listings.
Customs & Clearance Information at destination
Any shipments which require formal import must have AWB and invoices clearly stating “Formal Import” in the description of Contents field, otherwise it may not be properly cleared also the Zambian customs rules state any shipment valued over 20.00 USD may need to be formally cleared.
All invoices must be in both English (for export process and manifesting) and in Portuguese for clearance process. Delays may occur for shipments having English invoices only.
ORIGINAL INVOICE required or piece cleared through code900 & duties will apply. – All Importers into Zambia must provide a TAX ID number before clearance can commence. The consignee name has to be identical to the registered name on the tax card otherwise delays of at least 72 Hours will occur in clearance.
Values declared on the AWB and Invoice must be a realistic market value. Zambian Customs reserve right to apply a realistic value to calculate duties.
Shipments not cleared within 30 days will be confiscated by Customs as per Zambian laws – Shipments to unregistered organizations can not be cleared & will be seized.
Commercial invoices must be on company letterhead and hand written invoices will not be accepted. Pro-forma invoices are NOT acceptable.
Imports in Zambia by companies must have tax identification number on invoice and ORIGINAL INVOICES are required.
Invoice MUST state detailed description of goods, quantity, per item value, total value, country of origin and incoterms.
FREE DOMICILE (DDP) service is available. If you require a DDP this must be requested before the export on the shipment otherwise the shipment will be automatically returned back to the UK for re-export with the correct clearance instructions. There will be additional charges for the return of the shipment back to the UK.
Shipments cannot be ‘samples/gifts’ and will be returned without any notice. Creams/Cosmetics can be exported as long there is a full description such as ’50 ml Rose hand and cuticle nail cream’ MSDS must be filled out and declared as non-dangerous.
Temp imports require pre-authorisation from customer.
If consignee uses the services of a broker other than our agent appointed brokers and decides to complete the clearance with their own broker than we will not be able to to advise additional information of the status of the clearance.